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Shipping Policy


3-days Return Policy!

We have an Easy Return Policy. We want you to have peace of mind knowing that an item purchased can be returned within a certain time limit and conditions. Customer satisfaction is the main aim of dokan.com and we would appreciate hearing from you at any time regarding any of your purchases made.


METHOD OF PAYMENT: We accept payments online using Visa and MasterCard credit/debit cards in INR currency.

REFUNDING THE PURCHASE

Please note, it may take up to 7 working days to process your refund after we have received your returned item.

  1. Monetary refunds on Cash On Delivery (COD) purchases are not accepted. Orders can only be exchanged for another size or refunded as online credit, which can be used for future purchases, Any future purchases will be subject to the same COD/shipping fees procedures if applicable.
  2. All Credit Card refunds will be credited back to the original payment card used for the transaction.
  3. Please note that shipping fees, COD fees, taxes and/or customs duties incurred will not be refunded.
  4. The courier charges of INR 25 apply for exchange and return.
  5. Electronic items and accessories cannot be exchanged or refunded except defective items.
  6. Clearance Items cannot be exchanged or refunded

RETURNS EXCLUSIONS

For hygiene reasons, the following items cannot be exchanged or refunded; wearable technology, swimwear, lingerie, earplugs, sports bras, socks, and other similar items.

ORGANISING RETURNS & EXCHANGES

  1. To organize a return or exchange, please complete the following steps within 3 days of receiving your order.
  2. You may call khatima.in customer support care at +919639679530, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along  with original tags and invoice, failing which return/exchange/refund may not be possible


ADDITIONAL INFORMATION

  1. Returned items must be received within 7 days for India orders, and 14 days for other countries of the return request approval date. Any returns received after the mentioned period will not be processed and the goods will be returned to the customer.
  2. Any items included but not listed in the returns request will not be accepted.
  3. All orders must be returned in one package.
  4. All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included.
  5. All items are quality checked before dispatch, however, if you receive a damaged or faulty item then please head to the Contact Us on  +919639679530 and give your details of your order within 48 hours of receiving.
  6. Our Customer Care team will email you to confirm that your return item(s) has been received and will process the refund/exchange.
  1. The return shipping charge will be deducted from your refund.


THINK GLOBAL GENERAL TRADING RIGHTS

Please note, Think Global General Trading reserves the right to refuse refunds and/or exchanges on items that are considered to be unfit for resale.

Returns made outside of the 3-days timeframe will not be accepted.



Refund Policy


Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jyoti@khatima.in.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jyoti@khatima.in and send your item to: Diyan Khatima Udham Singh Nagar 262308 Uttarakhand.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Diyan Khatima Udham Singh Nagar 262308 Uttarakhand.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at jyoti@khatima.in for questions related to refunds and returns.


Cancellation / Return / Exchange Policy


Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jyoti@khatima.in.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jyoti@khatima.in and send your item to: Diyan Khatima Udham Singh Nagar 262308 Uttarakhand.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Diyan Khatima Udham Singh Nagar 262308 Uttarakhand.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at jyoti@khatima.in for questions related to refunds and returns.


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